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Common questions and terms

Knowledge is power. Learn some of the most common and useful words and terms.

Common questions and terms

Here you can find definitions for some common words and terms and other information that is handy to know. Learning the relevant terms will make it easier for you to find important and helpful information. Ask your bank or somebody you trust if you come across a term you don’t understand.

What is phishing?

Phishing is a common form of cybercrime that involves fishing for bank-related information which is then used for illegal purposes.

What is vishing?

Vishing is short for ‘voice phishing’ and refers to when a fraudster phones you up and claims to be the police or your bank, for example.

What is smishing?

Smishing is when a scammer sends fake SMS (text) messages or emails that look legitimate and contain links to websites where you will be encouraged to share personal information. The idea is usually to get hold of your money or personal details. Or they may try and get you to call a fake telephone number.

What is spoofing?

Spoofing is when a fraudster falsifies their identity and pretends to be a source you trust. For example by making a phone call that looks like it is coming from your bank, the police or a security company.

What is social manipulation?

Social manipulation is when fraudsters convince and manipulate individuals into dropping their guard or sharing personal information. Social manipulation is a common method within fraud.